Manager, ROPS Business Analyst Team
Malvern, PA 
Posted Today
Job Description
2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America


This position is responsible for leading a group of analysts who support the development of solutions and solidifies existing processes that result in quantifiable financial success for DaVita's Revenue Operations (ROPS) function through the evolution of our Revenue Cycle (RC) systems.


Position has supervisory responsibility for recruitment, retention, hiring, professional development, performance review, succession planning, and termination for all direct reports.


The Following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive

The Manager of Revenue Operations, Business Analyst Team will lead a team of analysts who partner with Revenue Cycle Management and technology teams to ensure that the organization's information and communications technology (IT) systems support compliance and other key revenue cycle management performance metrics. They facilitate communication between the organization's business users and the IT requirements and development teams to enhance systems quality, efficiency, and effectiveness. Organize the work of others, including planning, organizing, monitoring, troubleshooting, negotiating and reporting, as well as performance reviews, development planning, coaching and training. Liaising between the IT Business Analysis team and stakeholders: Meet with project teams, IT department partners and internal clients to ensure needs are met. Supporting projects as needed: May facilitate a wide range of initiatives to develop and implement operational business systems. The ideal candidate must be skilled in change management for system updates, system upgrades and associated process modifications. Facilitate the establishment of team structure and roles, hiring and on-boarding Analysts and ensuring adequate resource and talent allocation. Manage the annual team budget.

Manage employee/team performance by setting objectives and performance metrics and standards and conducting performance reviews.

Team Leadership

  • Responsible for ROPS Business Analyst Team


  • Commitment to and role model of DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
  • Proven team leadership and development skills and the ability to collaborate across functions and with all levels of the organization
  • Demonstrated ability to effectively produce a high quality of work and to prioritize and balance the completion of multiple tasks
  • Demonstrated expertise in business and analytical skills
  • Demonstrated ability to create, refine and manage new business processes
  • Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
  • Experience in all aspects of teammate management including recruitment, hiring, retention, performance management, and disciplinary action
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated ability to coach for performance and provide timely and effective feedback
  • Demonstrated strengths in team building and leadership skills
  • Strong written, verbal, and interpersonal communications skills including ability to listen effectively and to communicate information clearly
  • Demonstrated ability to work well with diverse groups; ability to speak persuasively
  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with internal audiences at various levels across the company
  • Demonstrated ability and willingness to provide high level of customer service
  • Approachable and open

DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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