Host / Hostess
Pittsburgh, PA 
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Job Description
Host / Hostess (PGH01007)

Host / Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview:

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Summary of Responsibilities:

Reporting to the fl.2 General Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offers professional, engaging and friendly service

* Greet all guests to Habitat in a friendly and efficient manner

* Provide an escort to the table, engaged in pointing out features of the restaurant

* Creates and maintains a sense of excitement at the entrance including name recognition

* Balances the reservation system (Open table), accurately accounting for covers

* Assists with phone enquiries and reservation requests

* Keeps a firm handle on the restaurant knowing the status of tables and flow of patrons

* Takes ownership of the restaurant and the service flow

* Maintains stock of menus appropriate to service period

* Assists with requisitioning

* Provides service within Fairmont and Hotel Standards

* Aware of all business within hotel on a daily basis and able to guide guests accordingly

* Follows opening and closing procedures daily

* Assists Restaurant Managers as assigned

* Other duties as assigned


Qualifications

Qualifications:
* Previous experience is an asset
* Experience in Food and Beverage preferably at a luxury property an asset
* Excellent written/verbal communication and interpersonal skills
* Strong guest service orientation
* Able to balance a variety of conflicting priorities while providing guest service
Physical Aspects of Position (include but are not limited to):
* Frequent lifting and carrying up to 25 lb
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
* Constant standing and walking throughout shift
* Ability to stand and be mobile for up to 8 hours
* Ability to move quickly and efficiently
Visa Requirements: Must have proof of valid U.S. work authorization.

APPLY TODAY:
Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. Our Sustainability Partnership program represents our ever-expanding commitment to being a responsible business and to following the principles of sustainability across our operations, the world over. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Rotating / Shift Work
Required Experience
Open
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