Our Approach

Improving health through change: that is our company mission and what each of our employees live by every day. For nearly 25 years, we’ve been helping people live healthier lives by focusing on the behavioral health of those we serve. Members receive care that is coordinated, focused on whole-person health and customized to fit the unique needs of the individual. We are committed to serving members, customers and providers with 24/7 support, reducing cost through active preventative solutions and delivering innovation through our unique clinical service infrastructure and technology-enabled solutions. New Directions delivers best-in-class services to over 16 million people nationwide. New Directions’ tremendous growth has been realized by creating a strategy and corporate culture focused on high-quality service, which has resulted in one of the fastest growing companies in the managed behavioral health industry.
 

Behavioral Health Services

Customized offerings meet members where they are and match the level of intervention to the members’ needs. Our clinical and network services are designed to get members the right care at the right time with the right providers. Our focus extends to social determinants of health, connecting members with community services and supports.
 

Integrated Care Services

Our focus on whole-person health is achieved using our unique integrated care approach. We integrate our behavioral health services with medical care managers and with our own EAP services to holistically address members’ needs.