Host / Hostess
As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.Hotel Overview:
Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.
Summary of Responsibilities:
Reporting to the fl.2 General Manager, responsibilities and essential job functions include but are not limited to the following:
* Consistently offers professional, engaging and friendly service
* Greet all guests to Habitat in a friendly and efficient manner
* Provide an escort to the table, engaged in pointing out features of the restaurant
* Creates and maintains a sense of excitement at the entrance including name recognition
* Balances the reservation system (Open table), accurately accounting for covers
* Assists with phone enquiries and reservation requests
* Keeps a firm handle on the restaurant knowing the status of tables and flow of patrons
* Takes ownership of the restaurant and the service flow
* Maintains stock of menus appropriate to service period
* Assists with requisitioning
* Provides service within Fairmont and Hotel Standards
* Aware of all business within hotel on a daily basis and able to guide guests accordingly
* Follows opening and closing procedures daily
* Assists Restaurant Managers as assigned
* Other duties as assigned