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Cloud CSM
Magento Customer Success Managers are client-facing members of a cross-functional team.
You will manage relationships with new and ongoing clients and serve as their primary point of contact within Magento. You will be responsible for welcoming new merchants to Magento, setting expectations for their experience with Magento Enterprise, balancing ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio. The clients you will collaborate with are sophisticated, mid-tier brands and retailers with complex requirements. The primary measure of success for Customer Success Managers is the success of portfolio accounts and the happiness level of merchants within their assigned portfolio. Over time it is encouraged that you will become the trusted advisor and Magento guide to your clients.
A phenomenal Customer Success Manager could be described as having superb interpersonal skills, passionate about selling new Magento products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations like a credible pro, constantly looking to expand their knowledge and skill set, all while keeping their clients happy with their experience with Magento.
Key responsibilitiesAt Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.