STV is currently seeking an IT Support Specialist for our IT Service Desk in Douglassville, PA, reporting to the IT Service Desk Manager. This position is targeted to work a 10 a.m. - 7 p.m. shift onsite in our Douglassville Office. The IT Service Desk hours of operation are 7 a.m. - 7 p.m. ET Monday to Friday and may require the candidate to work other shifts within that time period as necessary.
The position coordinates, diagnoses, and troubleshoots incoming employee calls using industry best practices. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in STV offices across the country or working remotely. Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides ticket status updates to management and end-users. Supports and maintains effective relationships with users. Upholds standard operating procedures and customer service guidelines relating to remote IT support.
RESPONSIBILITIES
Including, but not limited to:
KNOWLEDGE & SKILLS
REQUIRED EXPERIENCE
PERSONAL ATTRIBUTES
STV is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.