Global Talent & Development Specialist/Customer Experience

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com The Healthcare & Science business of Thomson Reuters provides intelligent information to better manage the cost and quality of healthcare and accelerate scientific research and innovation.

The Global Talent & Development Specialist/Client Experience provides research learning and development programs based on Customer Experience. This position will be based in Philadelphia, PA and additional responsibilities include and are not limited to:

* Coordinate and/or lead meetings and other courses as requested;

* Provide assistance during facilitation of program and conduct limited independent facilitation;

* Share insightful feedback gained during from programs with team mates, managers and other stakeholders;

* Monitor Ideas Generation software with Customer Experience Team, and identify development needs and ensure they are addressed and responded to in a timely manner by internal stakeholders;

* Build and nurture relationships with peers within and across Thomson Reuters businesses and leverage best practices identified through these associations for application within Healthcare and Science; and

* Proactively and creatively implement and apply continuous improvement processes, practices and procedures.

Ideal candidates will have:

* A Bachelor's degree or equivalent;

* Excellent learning design and delivery skills;

* Ability to solve complex business problems using creative/innovation solutions;

* Strong team player capabilities; also must be able to work well independently across organizational boundaries and in a remote/virtual team environment;

* Ability to present to various levels of the organization, both in person and through WebEx;

* Excellent time, project management and organizational skills used to set priorities, maintain flexibility in a changing or ambiguous environment, and work effectively on multiple projects;

* Well organized and disciplined with regards to process, policy, procedure and standards;

* Excellent needs identification, consultancy skills and clear and concise communication of complex ideas; and

* Ability to travel up to 40% of the time for the role. Global travel possible.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.